Communications Business Etc. has a variety of services that work together to help your business increase sales and profitability.  The core of the Business Etc. solution that will propel your business forward is our Customer Relationship Management (CRM) program.  The Business Etc. CRM program goes way beyond the typical CRM solution many business have become accustom to.   Using professionally designed websites, social media pages and email templates, all forms of digital communication, combined with traditional US Mail services and a custom phone app your business will be at the forefront of technology and take complete control of your communications.   Just the right amount - Businesses want to make sure that customers receive their messages. However, they also do not ’t want to “over-do-it.”  This is the exact reason Business Etc. built the Multi-Method Intelligent Contact Campaigns.  Contact campaigns can be designed to use all forms of communication, phone, email, text and snail mail in any order the business desires.  The best part is that when customer responds to any message, all subsequent messages are suppresses.  The business gets the message across and they don’t have to worry about customers receiving additional communications. The Customer Relationship Management or (CRM) includes the following services to work with. These services are avaliable for purchase with the Services Packages. Appointment Reminders Contact Campaign / Service Reminders Customer Data Customer Satisfaction Surveys Do Not Contact Management IVR Status (Interactive Voice Response) Mail Campaign Marketing & Customer Tracking/New Movers List QR Codes Refer a Friend Request a Quote Text Services (Web to Phone)

Appointment Reminders CRM

Doctors do it, dentists do it, salons do it and now it’s time for auto repair facilities that make appointments to remind customers when appointments are near. People are becoming more and more dependent on technology and the convenience it provides. Businesses can capitalize on this situation and start scheduling customers for future visits. Doing so will increase repeat business and compress the time between the average customer’s visit.  The Business Etc. Appointment Reminder program uses the Multi-Method Intelligent Contact System so customers will receive the message as efficiently as possible, either as a text, email or voice mail, or any combination they prefer.
Contact Campaign / Service Reminders CRM Contact Campaigns are used to communicate all important messages and requests to your customers.  All contact campaigns use Multi-Method Intelligence, when a customer views any message, subsequent messages are not sent. One of the most powerful aspects of the contact campaign is to remind customers when important services are due.  The Business Etc. program reads directly from your shop management system and knows when customers have not returned for recommendations you made during previous visits.
Customer Data CRM Once you sync your Management System with Business Etc. your customer data is automatically uploaded and accessible through our web portal. Your management system “Do Not Market” list is automatically updated to the Business Etc. DNC. You can easily add or remove customers from the DNC list. You get statistics about your customers and can add personalized communication options for each customer. It is easy and maintained across the platform of all Business Etc. services options.
Customer Satisfaction Surveys CRM There are numerous reasons to survey your customers and Business Etc. will automate all aspects of your customer satisfaction management program. First you want to survey your customers to find out if any customer is not 100% satisfied. If you discover a dissatisfied customer, you can make attempts to turn them around. Even if you don’t completely turn them around, just by interacting with them you retain some of their loyalty. Secondly, the customer satisfaction reports help you identify sources of reoccurring satisfaction issues. Do Not Contact Management CRM It is very important to respect the wishes of customers who do not want to be contacted. Adding customer you flagged as “Do Not Market” or “Do Not Email” is totally automated and simple to manage. You can view each customer and individually add or remove their phone and/or email information to and from the DNC list.
IVR Status (Interactive Voice Response) CRM Maintain automated communications with a pre-corded message sent out to your customers such as a service reminder, an annual checkup reminder, customer satisfaction surveys or even a thank you for their loyalty. Messages can be played to your customer’s voice mail, live call or both.   Mail Campaign CRM Business Etc. takes direct mail marketing to the next level and allows you to integrate your mail program in with your phone, email and text message programs. Imagine a world where you can deliver an important message to your customers via electronic methods first then only send direct mail to customers that do not respond electronically.  That’s going green as possible and still getting the message out. Marketing & Customer Tracking / New Movers List CRM The untapped market for potential customers are those that just moved to your area. With the Business Etc. New Mover Marketing Program you can access recently relocated consumers who may need to find businesses just like yours.  QR Codes CRM QR Codes are a fast way to get information to customers. The QR code allows a user to use a mobile device app to capture the code that is printed and immediately they will be redirected to a website address or social media site without the need of typing anything into a browser page. These codes make it easy and fun for a user to quickly access your information, take a survey about your company or go directly to one of your social medial sites. Refer-A-Friend CRM Another aspect of the Business Etc. Customer Relationship Management solution is the refer-a-friend button sent out on every email and linked to the user's website. Special promotions can be developed to entice new customers by having current customers refer their friends. As an example, for every 3 friends a person refers that successfully becomes a new customer will earn the referrer a discount, free service or product.  Request-A-Quote CRM Another aspect of the Business Etc. Customer Relationship Management solution is a request a quote button sent out on every email and linked to the shop website. Once the user clicks on the button they will be directed to a page with a form they can fill out to request a quote for service or additional information.  Texting Services (Web to Phone) CRM Many customers prefer to communicate via text messaging. However, for a business owner to communicate via a cell phone with his customer is simply not practical. Therefore, Business Etc. provides our CRM customers a web chat portal. Businesses can use a page in the Business Etc. Resource Center to communicate with text messages to their customers. The system tells the user when a phone number is texting capable and sends the message to the customers cell phone with the businesses name in the “From” section.